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General terms and conditions of sale


The present general conditions of sale apply between the company Katzelkraft registered in the register of commercial and companies of Saverne under Number 2007 a 45 SIRET 451-073-332-000-38
Hereinafter referred to as ‘ the company ‘,
Any natural person making a purchase via the www.katzelkraft.frwebsite,
Hereinafter referred to as “the purchaser”.
These terms are intended to define the terms of the distance sale between the company and the purchaser, from the order to the payment and the delivery.
They settle all the steps necessary for the order to be ordered and follow up the order between the Contracting Parties.
The award of an order on the Site www.katzelkraft.fr published by the company Katzelkraft implies without reservation the acceptance of the provisions of these conditions.
The purchaser declares to be at least 18 years of age and has the legal capacity or hold a parental authorization allowing him to make an order on the Site.

Conformity and availability of products

The products offered for sale The company are those appearing on the site on the day of the consultation of the site by the buyer.
The products are offered for sale within the limit of the available stocks.
In the event of an error on the availability of a product ordered, the company notifies the buyer by e-mail as soon as possible. The buyer will have the possibility to have the product replaced by another of a quality and an equivalent price, or to cancel the order.
The products offered for sale are described and presented with the greatest possible accuracy. In the event of an error or omission in this presentation, the company’s liability could not be incurred. The photographs and the texts illustrating the products have only an indicative value and do not enter the contractual field.


The prices displayed on the Site are shown in euros excluding participation in the shipping costs and the processing costs of the order.
The company benefiting from a VAT-deductible device, it will not be mentioned on the Invoice (VAT not applicable, art. 293 B of the general Code of taxes).

Payment (Securing payment)

Payment of the order is made by Paypal, bank card or bank transfer.
In the case of payment by credit card online or by PayPal, the confidential data relating to the means of payment are not accessible by the company, but managed directly by the security service of the PayPal site or the site of the bank. No financial data is retained by the company.
In case of payment by bank transfer, the order will be processed only upon receipt of it.
The company uses the Paypal and Lemonway Security Service.


All orders are valid, express and irrevocable acceptance by the purchaser of the prices and descriptions of the products available for sale, as well as these conditions.
After the order is validated, the company will send the buyer a confirmation email to the email indicated during the order.


The maximum shipping time is 10 days from the order of the product on the Site. In case of additional delays an email will be sent to you and you will be able to cancel your order.
It will follow the reimbursement of the order within 5 days.
Delivery terms: The products are delivered to the address indicated by the consumer on the order form. The user is required to check the condition of the packaging and the goods on delivery and to report the damage to the carrier as well as to the company Katzelkraft within 5 working days.
In case of delay of delivery in relation to the time indicated on the mail that you receive during the shipping please contact us so that we initiate a survey with the carrier. If during this time the product is found it will be re-routed immediately to your home. If, on the other hand, the product is not found at the end of the investigation period we will send the products at our expense. If the product or products ordered were no longer available at this time, we will reimburse you the amount of the products affected by the loss of the carrier. We disclaim all responsibility for the lengthening of delivery times due to the carrier, in particular in the case of customs deduction or strike.
Delivery errors: The user must submit to the company on the same day of delivery or at the latest on the first business day following delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality by To the instructions on the purchase order. Any claims made beyond this time limit will be rejected. The formulation of this claim with the company may be made by e-mail to “E-shop at katzelkraft.fr” Any claim not made in the rules defined above and within the time limit will not be taken into account and will relieve the company of Any responsibility to the user. In the event of an error of delivery or exchange, any product to be exchanged or reimbursed must be returned to the company as a whole and in its original packaging, in Mail followed or recommended to the following address:
Katzelkraft Béatrice Neumeister 8 Route des Romains, 67340 Ingwiller, France
To be accepted, any return will have to be reported during the claim to the company. The shipping costs are borne by the company (only in the event of a delivery error) except in case it proves that the product returned does not correspond to the original declaration made by the user in the return voucher.


In case of unavailability of the ordered product, the company notifies the purchaser by sending an e-mail to the email indicated during the order.
The buyer then has the option of being delivered a product of quality and price equivalent, within the limit of available stocks, or to be reimbursed the price of the order within thirty days after the payment of the order.
The cost of delivery of the new product is borne by the company.

Right of withdrawal

The user has a withdrawal period of 14 free days from the delivery to return, at his own expense, the products not suitable for him. This delay runs from the day of delivery of the user’s order. If this period expires on a Saturday, Sunday or a public holiday, it shall be extended until the first working day thereafter. Any return must be reported to the company beforehand by phone or by e-mail. The product should be returned as recommended to the following address:
Katzelkraft Béatrice Neumeister 8 Route des Romains, 67340 Ingwiller, France
Only the products returned in their entirety, in their original packaging, complete and intact and in perfect condition of resale, will be taken over. Any product that has been damaged or whose original packaging has been damaged will not be reimbursed or exchanged. This right of withdrawal is exercised without penalty, except for return costs. In the event of the exercise of the right of withdrawal, the user has the choice to ask either the reimbursement of the sums paid or the exchange of the product. In the case of an exchange, the re-Dispatch will be at the user’s expense. In the event of the exercise of the right of withdrawal, the Company shall make every effort to repay the user as soon as possible and no later than thirty days after the date on which that right was exercised.


From the date of receipt of the order, the purchaser has a period of fifteen days to return a product. After this period, the products delivered will be deemed to conform and accepted by the customer, and the company reserves the right to refuse the exchange, the credit or the refund.
The returned item must be in its original packaging and accompanied by the completed return slip.

Guarantees and liability

In accordance with article 4 of Decree No. 78-464 of March 24, 1978, the provisions hereof cannot deprive the user of the legal guarantee which obliges the professional seller to guarantee it against all the consequences of the hidden defects of the thing sold.
The company has, for all stages of access to the site, the ordering process, the delivery or the subsequent services, only a means obligation. The liability of the Company shall not be incurred for all the disadvantages or damages inherent in the use of the Internet, in particular a breakdown of the service, an external intrusion or the presence of computer viruses, or of any fact qualified Force majeure in accordance with the jurisprudence.


The Company undertakes to respect the confidentiality of the personal data communicated by the purchaser on the Site and to treat them in compliance with the law Informatics et Liberties of January 6, 1978.
This site is declared to the national Commission of Information Technology and Freedoms (Declaration No. 1251418).
In accordance with the computer law and freedoms of January 6, 1978, the purchaser may exercise his right of access to the file, his right of opposition and his right of rectification or deletion for the information concerning him by sending his request by mail E-mail Address “E-shop at katzelkraft.fr” or by postal mail to the following address:
Katzelkraft, 8 Route des Romains, 67340 Ingwiller, France

Intellectual property and Copyright

The site as well as the texts and images including all images and visuals of stamps are deposited with the INPI and Copyright France.

The photos, drawings, illustrations, texts and content of the site Katzelkraft ANSI as those of the blogs are not usable by anyone without prior written consent. The images of the stamps of the mark remain the property of Katzelkraft.

Certificate of Deposit No. 9ZGK1J4

APPLICABLE Law and competent jurisdictions

The present general conditions are subject to the French law. This is so for the rules of funds as for the rules of forms. In case of dispute or claim the user will address the company Katzelkraft in priority to obtain an amicable solution. In a second step and in case of appeal, the user may lodge a complaint with the competent courts of Saverne

Changes to the general conditions of sale

The company reserves the possibility to adapt or modify at any time the present general conditions of sale. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.
Updated on 31 October 2018