The maximum shipping time is 10 days from the order of the product on the Site. In case of additional delays an email will be sent to you and you will be able to cancel your order.
It will follow the reimbursement of the order within 5 days.
Delivery terms: The products are delivered to the address indicated by the consumer on the order form. The user is required to check the condition of the packaging and the goods on delivery and to report the damage to the carrier as well as to the company Katzelkraft within 5 working days.
In case of delay of delivery in relation to the time indicated on the mail that you receive during the shipping please contact us so that we initiate a survey with the carrier. If during this time the product is found it will be re-routed immediately to your home. If, on the other hand, the product is not found at the end of the investigation period we will send the products at our expense. If the product or products ordered were no longer available at this time, we will reimburse you the amount of the products affected by the loss of the carrier. We disclaim all responsibility for the lengthening of delivery times due to the carrier, in particular in the case of customs deduction or strike.
Delivery errors: The user must submit to the company on the same day of delivery or at the latest on the first business day following delivery, any claim of error of delivery and/or non-conformity of the products in kind or in quality by To the instructions on the purchase order. Any claims made beyond this time limit will be rejected. The formulation of this claim with the company may be made by e-mail to “E-shop at katzelkraft.fr” Any claim not made in the rules defined above and within the time limit will not be taken into account and will relieve the company of Any responsibility to the user. In the event of an error of delivery or exchange, any product to be exchanged or reimbursed must be returned to the company as a whole and in its original packaging, in Mail followed or recommended to the following address:
Katzelkraft Béatrice Neumeister 8 Route des Romains, 67340 Ingwiller, France
To be accepted, any return will have to be reported during the claim to the company. The shipping costs are borne by the company (only in the event of a delivery error) except in case it proves that the product returned does not correspond to the original declaration made by the user in the return voucher.